Privacy policy

Last updated: November 2026

This policy explains what personal information I collect when you visit this website, book a call or work with me, why I collect it, how I look after it, and the rights you have over it. I have tried to write it plainly. If anything is unclear, email me at jentle@jentle.org.

Who I am

Jentle is a trading name of Jentle Limited, registered in England and Wales, company number 14633585, registered office c/o D S Burge & Co Ltd, The Courtyard, 7 Francis Grove, London SW19 4DW. Jentle Limited is the data controller for the information described here, and is registered with the Information Commissioner's Office (ICO), registration number ZC206233.

Where this policy says "I", "me" or "my", it means Jentle Limited. You can contact me about anything in this policy at jentle@jentle.org.

What I collect

When you visit the website

Basic technical information, such as the pages you visit and the type of device and browser you use, collected through cookies and similar tools. My cookie policy explains what these are and how to control them.

When you book a discovery call or contact me

Your name, email address, phone number if you give it, and anything you choose to tell me in a message or booking form.

When you become a client

Contact details and the information on your Client Intake and Waiver form.
Information about your health and wellbeing that you choose to share with me, such as what you would like to work on, relevant medical history, and notes I make during and after sessions.
Payment and booking records. Most payments are made by bank transfer. International card payments are handled by Stripe, and I do not see or store your full card details.

Information about your physical or mental health is "special category" data under UK data protection law, and I treat it with extra care.

If you take part in my research

If you choose to take part in the Autosomatic Resolution Programme, I record your before and after scores and your own words about what changed, under a code you choose yourself. Your name never enters the research dataset. Taking part is optional and you can withdraw at any time. Read about the research.

Why I use your information, and the legal basis

To arrange and deliver sessions: because it is necessary for our agreement (contract).
To keep records of your health information: with your explicit consent, which you give on your intake form. You can withdraw it at any time, although I may then be unable to continue working with you safely.
To include your anonymised scores in research: with your explicit consent, given separately and only if you choose.
To keep financial records: because the law requires it (legal obligation).
To run and improve the website and reply to enquiries: for my legitimate interests in running my practice, in ways you would reasonably expect.
To send you occasional emails about my work: only if you have opted in. Every email has an unsubscribe link.

Who I share it with

I never sell your information. I share it only with trusted services that help me run my practice, and only as much as they need:

Acuity Scheduling, for bookings.
Zoom, for online sessions.
My bank, for payments by bank transfer, and Stripe, for international card payments.
IONOS, for email.
Kajabi, for emails about my work, if you have opted in.
My website host.
My accountants, D S Burge & Co Ltd, for financial records only.

Independent clinical observers only attend or see information about a session with your explicit consent. Anonymised research data may be published or shared with independent researchers, in a form that cannot identify you.

I may also share information if the law requires it, or if I believe someone is at serious risk of harm.

Some of these services store data outside the UK, for example in the United States. Where they do, they are covered by UK adequacy arrangements or approved contract terms that protect your information to UK standards.

How long I keep it

I keep client records and session notes for five years after our work together ends, as my professional insurance requires, then delete them securely. For anyone under 18, records are kept until five years after their 18th birthday. Financial records are kept for six years, as the law requires. Anonymised research data may be kept indefinitely, because it cannot identify you.

How I keep it safe

I keep client information in secure, password-protected systems, limit who can see it, and do not discuss your work with anyone without your consent, except where the law requires it or someone is at serious risk.

Your rights

You have the right to:

ask for a copy of the information I hold about you;
ask me to correct anything that is wrong;
ask me to delete your information, where I do not need to keep it by law;
ask me to limit or stop using your information;
withdraw any consent you have given, at any time;
ask for your information in a portable format.

To use any of these rights, email jentle@jentle.org. I will reply within one month.

Complaints

If you are unhappy with how I have handled your information, please tell me first so I can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

I may update this policy from time to time. The date at the top shows when it last changed.